Outerworld Designs Refund and Returns Policy

At Outerworld Designs, your satisfaction is the cornerstone of our business. We understand that sometimes, a product might not meet your expectations, or you might need to return an item for various reasons. Below is our comprehensive Refund and Returns Policy designed to provide clarity and support throughout the process.

Contact Information

For any inquiries regarding refunds, returns, or exchanges, please contact our dedicated support team at [email protected]. We’re here to assist you with any questions or concerns you might have.

Refund Processing Time

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 2-5 business days.

Return Window

You have 30 days from the date of purchase to return an item. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. A receipt or proof of purchase is also required.

How to Return an Item

1. Contact Us: Before sending any product back, please reach out to us at [email protected]. We’ll provide you with all the necessary information for your return, including a return authorization number.

2. Package Your Item: Securely package the item in its original packaging and ensure that your return authorization number is clearly visible on the outside of the package.

3. Ship Your Return: Send your item to the address provided by our customer service team. Please note that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Damaged or Lost Items

If your order arrives damaged, or if an item is lost in transit, please contact us immediately at [email protected]. For damaged items, we request that you send us photographic evidence of the damage so that we can expedite the replacement or refund process. In cases of lost items, we will conduct an investigation with the carrier and proceed accordingly to resolve the issue swiftly.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same item, send us an email at [email protected], and we’ll guide you through the exchange process.

Non-Returnable Items

Please note that certain types of items cannot be returned, such as custom-made products or items sold as part of a clearance sale. These will be clearly marked as non-returnable on the product page.

Adherence to Google Shopping Policies

Outerworld Designs is committed to following all Google Shopping policies to ensure a transparent and secure shopping experience for our customers. This dedication to quality and service is integral to our business ethos.

Conclusion

We at Outerworld Designs aim to make your return or exchange process as straightforward as possible. If you have any questions or require further assistance, please don’t hesitate to contact us at [email protected]. Your satisfaction is our priority, and we’re dedicated to ensuring you have a positive experience with our products.